Shipping policy

At Marcella Haus, our goal is to ensure a seamless and transparent shipping process for customers across the United States. Below are the details of our shipping process.

General Shipping Information

We currently ship throughout the United Kingdom. We partner with trusted local U.K carriers to ensure your order arrives reliably and on time.

All U.K shipments are fully tracked and fulfilled by reputable domestic carriers, giving you visibility from the moment your order leaves our fulfillment partner to the moment it arrives at your door.

Shipping information is clearly displayed at checkout before you complete your purchase.

Shipping Costs

Within the United Kingdom: We offer free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.

Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 1-2 business days, Monday to Friday.
Transit Time: 5-7 business days, Monday to Friday.
Total Delivery Time: It will take a total of 6-9 business days to receive your order. Including the processing time.
Order Cutoff Time: 22:00 Greenwich Mean Time.
Business Days: Shipments occur Monday to Friday.
Weekend Orders: Orders placed on weekends are processed the next business day.
Time Zone: GMT (Greenwich Mean Time)

Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Restrictions

Please note that we are unable to deliver to PO Box addresses, BFPO addresses (British Forces Post Office), or other restricted locations. Some items may have shipping limitations based on carrier policies, UK import regulations, or customs restrictions.

Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

Tracking Instructions

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website HERE. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our customer service team is ready to assist with any questions about tracking your order.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us by email: info@marcellahaus.com within 7 days of the delivery date. We will investigate the issue with the carrier and work to resolve it as quickly as possible.

Questions?

Visit our FAQ page or contact customer service.

Contact Us

Store Name: Marcella Haus

Company Name: Marcella Haus is owned and operated by MS INDUSTRIES LLC, a company registered in the United States

Company Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, USA

Warehouse Address: 29 Standard Way, Birmingham B24 8TA, UK

E-Mail: info@marcellahaus.com

Phone: +448008203699

Customer Service: Monday to Friday | 09:00 -17:00 (GMT)

We aim to respond to all inquiries within 24 hours during our customer service hours.

Item added to your cart